StarNet Customer Support



Our sales and support work hand in hand to give our end users a smooth product use experience.

StarNet Customer Support

Our sales and support work hand in hand to give our end users a smooth product use experience.

StarNet Customer Support

Our sales and support work hand in hand to give our end users a smooth product use experience.

StarNet Customer Support


Technical support is covered under the maintenance program. The first year of maintenance is included with all licenses, and additional years can be added.

Support services include:

  • Access to all new patches and full releases
  • License replacements
  • The ability to file a support case, with a response expected the same or next business day during US Pacific time business hours.
  • Access to our extensive online database

Premium Support

  • Phone calls or WebEx sessions
  • On-site visits (where feasible) are available on a case by case basis.
  • Premium support fees will be assessed in cases where the customer's installation environment, security, network protocols and IT infrastructures are complex and/or non-standard.

File a Support Case

Customers and potential customers can file support cases online using StarNet’s FogBugz support tracking system. Cases are answered on the same or next business day.

File a Support Case

Search the Knowledge Base

Access our Knowledge Base offering detailed documentation on FastX and X-Win32 installation, licensing, session configuration and other Administrator and End Users issues. You can also search specific questions by keywords. Over the years, we have heard it all. Each time we solve a problem that others could run into, we generate a knowledge base article. There are over 150 articles in the database.



Visit the Knowledge Database
FastX X-Win32 Support

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